Customer Relations C.A.S.

Cheryl Galipeau, Director

The Customer Relations Certificate prepares students to give customers what they expect, and then give them more! Increase your competitive advantage by creating a service culture, building and maintaining relationships, and developing customer service management systems.

Core topics include:

  • Communication verbal/nonverbal , navigate challenges, effective conflict resolution, and listening skills
  • Manage interpersonal relationships and build teams
  • Public relations in organizations, reputation management and trust, and effective internal and external customer relationships.

Learn to turn common problems into service opportunities! Emphasis in business, computers, communications, and exceptional service skills, add to your value as a customer relations professional. Customer Relations can be earned independently, or combined with second-year curriculum toward an Associate of Applied Science degree in Administrative Management.

This certificate is offered fully online. Note: Second year A.A.S. curriculum is not available fully online. Graduates are prepared for work as customer service representatives and managers in a variety of industries.

Student Outcomes:

Upon completion of the program, students will:

  • Formulate service policies for excellent customer service management
  • Apply service-level decisions to develop staff, enhance customer loyalty, and deal with challenges and conflicts while serving both internal and external customers
  • Demonstrate the workplace skills of effective communication (oral, written, nonverbal), problem-solving, managing interpersonal relationships and collaborating with teams, thinking critically, and leadership
  • Ethically use research and the tools of technology to create and organize business documents efficiently, accurately, and artfully designed
  • Understand, appreciate, and recognize opportunities of diverse populations and cultures

Related Job Titles:

  • Customer Service Representative
  • Customer Care
  • Call Centers
  • Client Relations
  • Client Services
  • Guest Services
  • Information Clerk
  • Receptionist

Certificate of Applied Science - Customer Relations

Missoula College

Degree Specific Credits: 31

Required Cumulative GPA: 2.0

Catalog Year: 2019-2020

Note: The Certificate of Applied Science in Customer Relations is available fully online. See Program Director for advising regarding scope and sequence, course prerequisites, and math and writing placement assessments.


Customer Relations Required Courses22
Math Requirement3
Writing Requirement3
Computer Science Requirement3
Total Hours31

Customer Relations Required Courses

Complete all of the following courses:
BGEN 105SIntroduction to Business3
BGEN 235Business Law3
BMGT 245Customer Service Management4
CAPP 120Introduction to Computers3
CAPP 154MS Word3
COMX 115SIntroduction to Interpersonal Communications3
COMX 250Intro to Public Relations3
Total Hours22

Minimum Required Grade: C-

Math Requirement

Note: See Program Director for prerequisites, placement and advising.

Complete one of the following courses:
M 105Contemporary Mathematics3
or M 115 Probability and Linear Mathematics
Total Hours3

Minimum Required Grade: C-

Writing Requirement

Note: See Program Director for prerequisites, placement and advising.

Complete one of the following courses:
WRIT 101College Writing I3
or WRIT 121 Intro to Technical Writing
Total Hours3

Minimum Required Grade: C-

Computer Science Requirement

Note: See Program Director for prerequisites, placement and advising.

Complete one of the following courses:
CAPP 156MS Excel3
or CSCI 172 Intro to Computer Modeling
Total Hours3

Minimum Required Grade: C-